Frequently Asked Questions

Here are the questions we hear most often about diamond painting, getting started, shipping, and gifting.

What is diamond painting?

Diamond painting is a mosaic craft where you place tiny resin drills onto a colour-coded adhesive canvas using a stylus pen. The finished result has a bright, shimmering look and does not require any previous experience.

Is it suitable for beginners?

Yes. Diamond painting is one of the easiest craft hobbies to start because the canvas is already printed with symbols that show you where each colour goes. Every kit includes the basic tools needed to begin.

What comes in a kit?

Each kit includes an adhesive canvas, sorted resin drills, a stylus pen, wax, and a tray. Specific contents can vary slightly by product, so always check the product page for the most up-to-date details.

How long does a kit take to complete?

That depends on the canvas size and how much time you spend on it in each session. Smaller projects can be finished in a few evenings, while larger designs are better suited to slower multi-session progress.

Do you ship to Germany, France, and the Netherlands?

Yes. Phase 1 is focused on EU orders, including Germany, France, the Netherlands, and other destinations where tracked delivery is available.

How long does shipping take?

Delivery windows vary by product and destination. We publish shipping information as clearly as possible and update it as supplier and route details are confirmed.

Can I buy this as a gift?

Yes. Diamond painting kits make thoughtful gifts for beginners, hobby lovers, and anyone who enjoys calm creative projects. Each kit includes the essentials needed to start.

What if I run out of drills?

Contact us with the kit name, colour reference, and any order details you have. We will help you check what replacement or top-up options are available.

Where can I find your refund policy?

Please see our Refund Policy page for the full details. If you have a question about a specific order, use the contact page and include any helpful order information.

If you cannot find the answer you need here, please contact us and we will point you in the right direction.